Five ways to prepare for year-end now

Five ways to prepare for year-end now

It may seem like your year-end campaign was just a few months ago, but, in reality, your year-end campaign is just a few months away! Don’t wait for the weather to turn cold before you begin to prepare for year-end. Get yourself ready now with these five recommendations guaranteed to save a few headaches (and enhance your fundraising!) down the line. 

Review your donor thank you process and set yourself up for your next ask.

Stewardship doesn’t wait for year-end. Your supporters want to feel appreciated and involved in your organization all year long, and reviewing (and revamping!) that thank you process now will maximize your future asks. Fronstream reports that “80% of [first-time] donors say a simple ‘thank you’ would convince them to make a second donation.” Guidestar writes that a failure to acknowledge gifts is one of the primary reasons donors stop giving. 

We’ll give you a few quick do’s and don’ts:

Do thank your donors quickly!

The Modern Nonprofit recommends that, ideally, donors receive a thank you within 24 hours of a gift but no later than one week. 

Do thank your donors often!

Creating multiple touch points with your donors throughout the year is key. Alexander Haas suggests six curated interactions with donors throughout the year, ranging from thank you cards to newsletters and personal invitations. 

Don’t make it all about your organization

Thanking your donors is about emphasizing their impact. Guidestar proposes a “3:1 ratio of ‘You’ vs. ‘We’” language.

Don’t use it just to ask for something else

Bloomerang stresses that your thank you is “not the time to solicit another gift.” Gratitude for gratitude’s sake is always a good idea. 

Setting a top-notch thank you process in motion now will build the foundation you need to make a confident ask at the end of this year. 

Sharpen up and simplify your donation forms.

Donating to your organization should be easy and appealing. The less complicated it is to make a gift, the more likely it is that your supporters will give—now and at year-end. Classy underscores the importance of clear donor forms: “It’s not about making people act without thinking, it’s about making it easy to do the right thing.” 

Simplifying your donor forms doesn’t have to be hard, either.  Keep your form short by reducing excess language and refraining from long-winded sentences. Don’t give your donor more information than they need to make their gift. Donorbox emphasizes minimalism and warns against clutter on donation forms while offering Code for America and Shanti Bhavan Children’s Project as examples for easy, effective donor forms. 

The fewer barriers that your supporters run into while making a gift, the more likely it is that you’ll see that gift in your organization’s bank account. By the time year-end rolls around, your donors will thank you for a clear-cut avenue to gifting—and you’ll be thanking yourself (and them, of course!), too. 

Still looking for a simple, affordable, convenient, and effective way to collect online gifts? We’ve got you covered! Swell is an online giving tool that makes it easy and awesome to raise money online. To learn more and get set up, contact us. 

Clean up your lists. 

Knowing who you’re inviting to make a year-end gift—and where you’re sending your request—can make or break your campaign. Whether it’s a direct mail or email campaign, accurate donor information is key to getting the right message to the right supporters. A clean donor list is a responsive donor list, according to Get Fully Funded. Start by creating (and using!) data entry rules, marking donor preferences, and finding and merging duplicate records. If possible, fill in missing holes in donor data by reaching out to them now so that you’re ready to talk to them across multiple channels in a few months.

With up-to-date donation and contact information, segmenting your year-end lists and creating your mail merges will be seamless. Whether you’re sending an email or dropping letters in the mail this winter, The Modern Nonprofit recommends practicing data hygiene now to save time and money in the future. 

Tell your donors what their 2020 year-end gift made possible. 

If you want the donors who gave to last year’s campaign to give again, they’ll need to know that their past gift made a difference. According to Candid, donors want to know more about your organization’s work than your needs, so it’s important to share impact stories all year long. Likewise, Causevox says that donor communication needs to go beyond the thank you. Supporters should know the impact of their gift. Otherwise, they’ll end up with the 22% of donors that stop giving due to poor communication. 

Start telling your supporters what last year’s campaign is doing for your organization in order to build confidence in your work and lay the foundation for future gifts.

Run an acquisition campaign to build your list of leads now.

Diversifying your funding sources is critical to fostering a sustainable organization. Beginning your search for new donors well ahead of year-end gives you the time to implement key stewardship practices prior to making your ask. Donorbox offers 15 techniques to boost your donor acquisition, including relying on the networks of your current donors, goal-setting, and peer-to-peer fundraising. 

Many of the tools needed to run a stellar donor acquisition campaign are in your back pocket. Network for Good recommends using the data you already have to get started, and Salsa says to stay close to home when it comes to your campaign. Many of your best prospects are closer than you might believe (think: volunteers!), and when year-end comes around, you’ll have new names (with some familiar faces) on your list.

If you’ve made it this far, you’ve already jump-started your end-of-year campaign. Implementing these five tactics now will position your next year-end to be the best one yet.

7 easy things you can do to thank your donors

7 easy things you can do to thank your donors

We all know that it is essential to say thank you. It is a magic word, after all.

Say thank you when someone opens a door for you. Say thank you when a cashier hands you your change. And most importantly, say thank you when someone donates to your organization.

We also know that you should thank your donors seven times.

You’ve done the work. You’ve set up an incredible thank you stream that includes a thank you in their automated receipt, a thank you a few days later via email, and a written letter that expresses your gratitude—and maybe even requests a second gift. (If you haven’t, drop us a note, we’d be happy to help!)

But you know what? So has everyone else.

So how do you stand out? How do you go beyond checking seven gratitude boxes and actually make your donors feel thanked?

We’ve compiled a list of our favorite ways to say thank you—including the ones that donors have told us they appreciated most. Feel free to use any of these, but remember to make them your own. A good thank you needs to feel authentic and be from the heart.

7 easy ways to say thank you to donors:

1. Drop a postcard in the mail.

You can support the USPS and make your donors feel appreciated at the same time. It doesn’t even have to be a branded postcard—a postcard from somewhere you’ve traveled or the city where your organization is based will work just fine. Handwritten mail is magic, and it will show your donor that you genuinely care.

2. Send them a book.

It can be one you’ve read recently or one that is related to your work (even tangentially). Include a personal thank-you note explaining that you thought your donor would enjoy the book. Maybe inscribe a short message in the jacket. Either way, they’ll think of you and your organization every time they pick it up.

3. Record a cell phone video.

Don’t be camera shy—this video isn’t going on national TV. Gather a few of your colleagues and send a short video saying thank you with lots of energy. Be sure to use the donor’s name so that they know that it was made just for them.

4. Make thank you magnets.

Everyone’s fridge loves magnets. How many do you have on your fridge right now? Go, count. I’ll wait. For some reason, magnets are the last thing to get Mari Kondo’d in any house. (They definitely spark joy!) Add your organization to the mix and create a magnet that donors will walk by and see every time they open the fridge for a snack. They’ll use your magnet to hold up a picture of their family, and your organization will stay top of mind.

5. Send a photo.

When it comes to saying thank you, a picture really can be worth a thousand words. Share a photo of someone who has felt the impact of their donation—and go one step further by adding a short note on the back of the card. It will feel like it’s coming from a good friend, and I promise they’re going to remember.

6. Shoot a quick “feeling grateful for you” text message.

This one takes almost no work at all. We both know your phone is in your hand right now. Go on, pick it up. Send a short message to one of your donors and tell them that you’re grateful for their support. That’s it, nothing more complicated than that.

7. Host a Thank-a-thon.

Of everything on our list, this is the most complicated. It is also a ton of fun. Plan for an all-day staff and volunteer-led effort to call and thank all of your donors. Make lists, check them twice. Make a call, say thank you, end the call. (For real, only say thank you. Don’t make an ask.) Speak to them directly or leave a message— it takes 30 seconds and then you’re dialing the next donor. Here, I’ll write the script for you:

“Hi <INSERT DONOR NAME HERE>, this is <INSERT YOUR NAME HERE>. I’m calling from <INSERT ORGANIZATION NAME HERE>, and I just wanted to thank you for your recent donation. We are so grateful to have your support. Have a fantastic <DAY/WEEK/WEEKEND/HOLIDAY>! Buh bye now.”